Privacy is a complex beast, and depending on who you talk to, you get very different opinions of what is required to be private online. Some people really don’t care, and others really do. It just depends on the reasons why they care and the lengths they are both willing and able to go through to protect that privacy. This is a brief run-down on some various persona types. I’m sure people can come up with others, but this is a sampling of the kinds of people I have run across.
Alice (The Willfully Ignorant Consumer)
- How Alice talks about online privacy: “I don’t have anything to hide.”
- Alice’s perspective: Alice doesn’t see the issues with online advertising, governmental spying and doesn’t care who reads her email, what people do with her information, etc. She may, in the back of her mind, know that there are things she has to hide but she refuses to acknowledge it. She is not upset by invasive marketing, and feels the world will treat her the same way she treats it. She’s unwilling to do anything to protect herself, or learn anything beyond what she already knows. She’s much more interested in other things and doesn’t think it’s worth the time to protect herself. She will give people her password, because she denies the possibility of danger. She is a danger to all around her who would entrust her with any secrets.
- Advice for Alice: Alice should do nothing. All of the terrible things that could happen to her don’t seem to matter to her, even when she is advised of the risks. This type of user can actually be embodied by Microsoft’s research paper So Long, And No Thanks for the Externalities: The Rational Rejection of Security Advice by Users, which is to say that spending time on security has a negative financial tradeoff for most of the population when taken in a vacuum where one person’s security does not impact another’s.
Bob (The Risk Taker)
- How Bob talks about online privacy: “I know I shouldn’t do X but it’s so convenient.”
- Bob’s perspective: Bob knows that bad things do happen, and is even somewhat concerned about them. However, he knows he doesn’t know enough to protect himself and is more concerned about usability and convenience. He feels that the more he does to protect himself, the more inconvenient life is. He can be summed up with the term “Carpe Diem.” Every one of his passwords is the same. He choses weak security questions. He uses password managers. He clicks through any warning he sees. He downloads all of the programs he finds regardless of origin. He interacts on every social media site with a laissez-faire attitude.
- Advice for Bob: He should pick email/hosting providers and vendors that naturally take his privacy and security seriously. Beyond that, there’s not much else he would be willing to change.
Cathy (The Average Consumer)
- How Cathy talks about online privacy: “This whole Internet thing is terrifying, but really, what can I do? Tax preparation software, my utilities and email are essential. I can’t just leave the Internet.”
- Cathy’s perspective: Cathy knows that the Internet is a scary place. Perhaps she or one of her friends has already been hacked. She would pick more secure and private options, but simply has no idea where to start. Everyone says she should take her security and privacy seriously, but how and who should she trust to give her the best advice? Advertisers are untrustworthy, security companies seem to get hacked all the time – nothing seems secure. It’s almost paralyzing. She follows whatever best practices she can find, but doesn’t even know where to begin unless it shows up in whatever publications she reads and happens to trust.
- Advice for Cathy: Cathy should try to find options that have gone through rigorous third party testing by asking for certificates of attestation, or attempt to self-host where possible (E.g. local copies of tax software versus Internet-based versions), and follow all best practices for two-factor authentication. She should use ad-blocking software, VPNs and logs out of anything sensitive when finished. Ideally she should use a second browser for banking versus Internet activities. She shouldn’t click on links out of emails, shouldn’t install any unknown applications and even shouldn’t download trustworthy applications from untrustworthy websites. If a site is unknown, has a bad or nonexistent BBB rating or seems to not look “right”, she should avoid it. It may have been hacked or taken over. She should also do reputation checking on the site using Web of Trust or similar tools. She should look for the lock in her browser to make sure she is using SSL/TLS. She shouldn’t use public wifi connections. She should install all updates for every software that is already on her computer, uninstall anything she doesn’t need and make sure all services are disabled that aren’t necessary. If anything looks suspicious, she should ask a more technical person for help, and make sure she has backups of everything in the case of compromise.
Dave (The Paranoid Reporter)
- How Dave thinks about online privacy: “I know the government is capable of just about anything. So I’ll do what I can to protect my sources, insomuch as that it enables me to do my job.”
- Dave’s perspective: Dave is vaguely aware of some of the programs the various government agencies have in place. He may or may not be aware that other governments are just as interested in his information as the US government. Therefore, he places trust in poor places, mistakenly thinking he is somehow protected by geography or rule of law. He will go out of his way to install encryption software, and possibly some browser security and privacy plugins/add-ons, like ad-blocking software like Disconnect or maybe even something more draconian like NoScript. He’s downloaded Tor once to check it out, and has a PGP/GPG key that no one has ever used posted on his website. He relies heavily on his IT department to secure his computer. But he uses all social media, chats with friends, has an unsecured phone and still uses third party webmail for most things.
- Advice for Dave: For the most part, Dave is woefully unequipped to handle sensitive information online. His phone(s) are easily tapped, his email is easily subpoenaed and his social media is easily crawled/monitored. Also, his whereabouts are always monitored in several different ways through his phone and social media. He is at risk of putting people’s lives in danger due to how he operates. He needs to have complete isolation and compartmentalization of his two lives. Meaning, his work computer and personal email/social presence should not intertwine. All sensitive stuff should be done through anonymous networks, and using heavily encrypted data that ideally becomes useless after a certain period of time. He should be using burner phones and he should be avoiding any easily discernible patterns when meeting with sources in person or talking to sources over the Internet.
Eve (The Political Dissident)
- How Eve thinks about online privacy: “What I’m doing is life or death. Everyone wants to know who I am. It’s not paranoia if you’re right.”
- Eve’s perspective: Eve knows the full breadth of government surveillance from all angles. She’s incredibly tuned in to how the Internet is effectively always spying on her traffic. Her life and the lives of her friends and family around her are at risk because of what she is working on. She cannot rely on anyone she knows to help her because it will put them and ultimately, herself, in the process. She is well read on all topics of Internet security and privacy and she takes absolutely every last precaution to protect her identity.
- Advice for Eve: Eve needs to got to incredible lengths to use false identities to build up personas so that nothing is ever in her name. There should always be a fall-back secondary persona (also known as a backstop) that will take the fall if her primary persona is ever de-anonymized instead of her actual identity. She should never connect to the Internet from her own house, but rather travel to random destinations and connect into wifi at distances that won’t make it visually obvious. Everything she does should be encrypted. Her operating system should be using plausible deniability (E.g. VeraCrypt) and she should actually have a plausibly deniable reason for it to be enabled. She should use a VPN or hacked machines before surfing through a stripped down version of Tails, running various plugins that ensure that her browser is incapable of doing her harm. That includes plugins like NoScript, Request Policy, HTTPS Everywhere, etc. She should never go to the same wifi connection twice, and should use different modes of transportation whenever possible. She should never use her own credit card, but instead trade in various forms of online crypto-currencies, pre-paid credit cards, physical cash and barter/trade. She should use anonymous remailers and avoid using the same email address more than once. She should regularly destroy all evidence of her actions before returning to any place where she might be recognized. She should avoid wearing recognizable outfits, and cover her face as much as possible without drawing attention. She should never carry a phone, but if she must, it should have the battery removed. Her voice should never be transmitted due to voice-prints and phone-line/background noise forensics. All of her IDs should be put into a Faraday wallet. She should never create any social media accounts under her own name, never upload a picture of herself or surroundings, and never talk to anyone she knows personally while surfing online. She should avoid using any jargon, slang or words that are unique to her location. She should never talk about where she is, where she’s from or where she’s going. She should never tell anyone in real life what she’s doing and she should always have a cover story for every action she takes.
I think one of the biggest problems in our industry is the fact that we tend to give generic one-size-fits-all privacy advice. As you can see above, this sampling of various types of people isn’t perfect but it never could be. People’s backgrounds are so diverse and varied, that it would be impossible to precisely fit any one person into any bucket. Therefore privacy advice must be tailored to people’s ability to understand their interest in protecting themselves and the actual threat they’re facing.
Also, we often are talking at odds with regards to privacy vs security. Even if we didn’t have to worry about the intentions of those giving advice, as discussed in that video, we still can’t rely on the advice itself necessarily. Nor can we rely on the advice being well taken by the person we are giving it to. One party might fully believe that they’re doing all they need to be doing, while they are in fact making it extremely dangerous for those around them who have higher security requirements.
Anything could be a factor in people’s needs/interest/abilities with regards to privacy – age, sex, race, religion, cultural differences, philosophies, their location, which government they agree with, who they’re related to, how much money they have, etc. Who knows how any of those things might impact their privacy concerns and needs? If we give people one-size-fits-all privacy advice it is guaranteed to be a bad fit for most people.